Privacy Policy

The Rock Clinic understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our web pages and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

This policy applies to our use of any and all data collected by us in relation to your use of our website. Please read this privacy policy carefully and ensure that you understand it. By using our site, you consent to this privacy policy. If you do not accept and agree with this, you must stop using our site immediately.

1. Definitions and Interpretation

 In this Policy the following terms shall have the following meanings:  “Our site” means this website: www.rockclinic.org.uk  and“We/Us/Our” means The Rock Clinic Association 

2. Information About Us

2.1 Our site, www.rockclinic.org.uk is owned and maintained by the Rock Clinic Association, 270 Eastern Road Brighton BN2 5TA. 

2.2 We are a charity registered with the Charity Commission 1057328

3. Scope – What Does This Policy Cover?

This privacy policy applies only to your use of our web site. It does not extend to any websites that are linked to from our site.  We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. Data Collected

We collect information from you if;

  • you book online (via SimplyBook)
  • you donate to The Rock Clinic (via PayPal)
  • this website uses cookies to collect data (learn more about cookie usage)

Some data will be collected automatically by our site, other data will only be collected if you voluntarily submit it. Depending upon your use of our site, we may collect some or all of the following data:

4.1 name and contact details

4.2 date of birth

4.3 gender

4.4 ethnicity

4.5 language

4.6 issues you may wish to discuss in confidence

5. How Do We Use Your Data?

5.1 We use your data to provide the best support services to you. This includes:

5.1.1 Providing therapeutic services to you

5.1.2 Personalising services for you

5.1.3 Responding via supplied contact details regarding your booking and to communications from you

5.1.4 to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you

6. How Do We Protect Your Data?

In order to ensure we keep your personal information as secure as possible, we have robust technical and organisational procedures.  These include ensuring your data is only accessed by authorised members of staff (Clinical and administrative) for purposes relating to the delivery of our therapeutic services. Where possible, we use unique identifiers or anonymisation of data.

We only keep your data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it.

6.1 Your data will only be stored within the Rock Clinic Association. 

6.2 Data security is of great importance to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.

6.3 Steps we take to secure and protect your data include: 

6.3.1 Encrypted passwords

6.3.2 Client records coded numerically

6.3.3 Statistical data coded numerically

6.4 Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.

IT and Technical Providers

Online bookings (via SimplyBook)
Data is sent to our third-party data processor (SimplyBook), is secure and adheres to GDPR regulation.

Online bookings are subject to SimplyBook's Terms & Conditions.

Donations (via PayPal)
Data is sent to our third-party data processor (PayPal) is secure and adheres to GDPR regulation.

Online bookings are subject to PayPal's Terms & Conditions

Office systems (Microsoft 365)
Data is sent to our third party data processor (Microsoft 365), is secure and adheres to GDPR regulation.

Personal data stored is subject to Microsoft 365’s Terms & Conditions.

7. How we use cookies

As well as collecting data for online bookings and donations, this website also uses cookie to collect data during your visit. Please see our Cookie Policy for information on the cookies we use.

8. Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties any personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential.  We may release your information when we believe release is appropriate to comply with the law, where we would first gain your consent.  We may also release your information when we believe release is appropriate to enforce our site policies, or protect ours or others rights, property, or safety. 

9. Third party links

We do not include or offer third party products or services on our website. 

10. Your Right to Withhold Information

10.1 When you submit information via our site, you are given options to restrict the information you provide. In particular, all information submitted is entirely voluntary.

10.2 You may access certain areas of our site without providing any data at all. However, to use all services available on our site you may be required to provide information.

11. Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on May 25th, 2018.

12. Contacting us (GDPR Data Officer)

If there are any questions regarding this privacy policy you may contact our GDPR Data Officer using the information below.

Email: dataprotection {at} rockclinic.org.uk
Write to: GDPR Data Officer, Rock East, 270 Eastern Road, Brighton BN2 5TA
Telephone: 01273 621 841

Get in touch to see how we can help you

If you have any questions regarding our services please contact us, alternatively book online.

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