Information for New Clients

Your first appointment

Once you have had the initial assessment, you will be referred to a suitable therapist, and you can generally expect to hear from us from 1 to 3 weeks.  If you have very specific requirements or there are limited times when you can come, we may not be able to offer you an appointment so soon.  However, if we do not have something suitable available immediately we will let you know.  Please also note that the referral process may take longer around holiday periods i.e. Christmas, Easter and the month of August.

We will contact you by e-mail giving you details of the date and time of your appointment, the name of your therapist and the location of your sessions. We have two clinics and an online service:

Rock Clinic East                                          Rock Clinic West
270 Eastern Road                                      8 Western Street
Brighton                                                      Brighton
BN2 5TA                                                      BN1 2PG
01273  621841                                           01273 326826
[email protected]                             [email protected]

We would be grateful if you could confirm whether or not you would be able to attend.  Please ensure that you check your e-mails regularly as otherwise an appointment may be missed. This include your junk mail.

Arriving for your appointment

If your appointment is in-person, the front door is kept locked - please ring the bell of the room to which you have been allocated and you will be ‘buzzed’ in.  Due to Covid restrictions we do not have a waiting room in use at present so please ensure you arrive on time for your appointment.  If this is your first time at the clinic, your therapist will come to collect you otherwise please go straight to your allocated room.  If your appointment is online your therapist will send you a Zoom invite so please ensure you have downloaded the free software: zoom.us

Ongoing appointments

At your first meeting with your therapist, you will discuss how long you might work together, and come to an arrangement as to whether this is time-limited or open ended.  This doesn’t mean that you are tied in to a certain number of sessions – you can, of course, end therapy at any point, though we do ask that you give notice. 

Future appointments will be on the same day and at the same time.   Please note that it is not always possible to change this arrangement and continue seeing the same therapist, though we will always do our best to meet your requirements.

Payment

At assessment you will have been given the choice of the various cost options we offer at the Rock.  There is a flat rate on the low and intermediate cost schemes, but other schemes have cost bands and you will agree on the exact fee in discussion with your therapist.

            Low Cost:                  £15.00

            Intermediate 1:       £35.00

            Intermediate 2:       £45.00          

            Full Cost:                   £50-60.00

Payment is made directly to your therapist, by cash, cheque, or online bank transfer. A charge is made for missed sessions unless seven days’ notice is given.

If you can’t make a session

If you are unable to make a session, please leave a message with Reception, either by email or telephone (contact details below).  Sessions cancelled with less than seven days’ notice will be charged for.

Reception

Reception is open between 9.30  and 16.00, Monday to Friday and 10.00 – 15.00 on Saturdays.  Currently Reception staff are working remotely and there may be no one in the office.  If you have an urgent query or concern, you may find a member of staff at other times to help you.  Messages left on the answer-phone are treated as confidential and answered as soon as possible.