The Rock Clinic Association uses a standard evaluation system, which has been developed to help providers of other counselling and psychological therapies to deliver and develop the best possible services to clients seeking help for their difficulties and concerns. As part of the system, all clients are asked to complete a brief questionnaire before, during and after contact with the service. The information helps us to understand your difficulties and the degree to which we help you with those problems.
If you have any queries or require a copy of our complaints procedure, please ask the Receptionist, currently available weekdays between 9.00-6.00pm (Rock East) and 9.30 – 4.00pm (Rock West) and 10.00 – 3.00pm Saturdays or leave a message via email or by phone. (See below).