Everyone experiences times in life when we may feel challenged, stressed and alone, or find it hard to cope. We may be aware we need help but can find it hard to know what would be most appropriate.
At the Rock Clinic we offer everyone an interview lasting up to 30 minutes (for individual work) or a 50-minute initial interview, (for couples and families) with an experienced and qualified therapist to discuss the kinds of problems you have been having, some of the background to these and the therapy option that might be best for you.
**Please note that there is a longer waiting time for initial assessments than usual due to the holiday period when we have limited appointments available and a high volume of bookings. Waiting time for appointments will be reduced following the summer break when more appointments will become available**
Please see below for more information about appointments at Rock Clinic which we hope will answer some of the queries you may have about the interview and referral process. Individual interviews are charged at £15 and Couples and Family interviews are charged at £45, payable at the time of booking.
Please see our Frequently Asked Questions for further information on the Therapy and Services at the Rock Clinic.
For individual clients aged 18 and over, please complete the Initial interview form in the sidebar and submit.
For young people aged between 13-17 years, please click here for access to the 13+ Initial Interview form.
If you are unable to complete, please ensure you arrive 30 minutes early to fill in at the venue you have booked.
For assessments, we operate a 24-hour cancellation charge - appointments cancelled within 24 hours and no shows will be charged for.
For details of our Therapy Schemes schemes see:Options
Please first click on 'Booking Initial Interview' to make a booking via our online Bookings system. Online payment is taken at the time of booking the appointment.
You can then complete the Initial Interview Form online which is sent electronically to the Clinic. You will be sent an email by the system to confirm that it is complete. It is beneficial for you and the therapist you will be seeing for this to be returned at least 24 hours prior to your appointment. You will receive an appointment reminder 48 hours before the appointment to confirm the time, date and location.
Alternatively, you can book an appointment in person at the Clinic or by telephone– payment for the appointment is taken at the time of booking.
Payments at the Clinic can be made by card, cash or cheque, and payments over the phone and online are by card only.
You will receive an email confirmation of your booking and a reminder email prior to your appointment. Reception staff are more than happy to help with questions or concerns relating to bookings and general information and will refer any other queries to our Clinical Management team.
If you need to cancel your appointment, this can be done electronically. If you need to rearrange your appointment, please call the Clinic to arrange an alternative date. Fees are refunded if notification is received 24 hours or more before the appointment time.
Please note that Reception staff are not trained therapists so queries regarding therapy itself are best discussed at the initial interview.
|Individual Adult (18+ years)||30 minutes||£15|
|Young Person (13-17 years)||30 minutes||£15|
No, you can book at either Clinic at a time that is convenient for you based on the availability of appointments. You can then discuss at the interview which Clinic you would prefer to attend for ongoing sessions although it may not be possible to guarantee this.
Please ensure that you have completed the Initial Interview form (Adult or 13+) and this has been sent to the Clinic. However, if you are unable to complete this prior to attending the Clinic, please arrive 30 minutes before your scheduled appointment to give you sufficient time to complete the form.
Your appointment lasts for 30 minutes so if you are late then this will reduce the time with your therapist as we are unable to run over. If you arrive more than 10 minutes late, we would need to reschedule the appointment for another day/time.
Please advise us at the Clinic via email or a phone call if you require additional assistance for your appointment. Disabled parking is available directly outside Rock West, 8 Western Street and at Rock East, 270 Eastern Road it is available outside no 248 Eastern Road or across the road in Lidl’s car park.
Further information about the therapies and schemes on offer at the Clinic can be found on this website and these will also be discussed in the initial interview.
After your initial interview, you will then be referred on to an appropriate counsellor or therapist generally within 1-3 weeks. Please be aware this may be longer around holiday periods such as Christmas, Easter and the month of August. Contact is generally by e-mail so please remember to check your inbox and let the clinic know if you are able to come.
It is particularly important to make sure you know which clinic your appointment is scheduled for, as we cannot always guarantee that your first choice of venue can be accommodated.